We explore what, when, and how AI-embedded systems should communicate with its users to smoothen and sustain the interaction between users and the systems.
Conversation Breakdowns in Chatbots
Studying how people interact with task-oriented chatbots, we seek to understand the keys to successful and sustainable conversations. In addition, we hope to get develop design guidelines for human-chatbot interaction
We study what and how AI-embedded systems should communicate with their users, particularly, explaining their actions and predictions, to increase users' trust and sustain interaction.