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Human-AI Communication

We explore what, when, and how AI-embedded systems should communicate with its users to smoothen and sustain the interaction between users and the systems. 

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Conversation Breakdowns in Chatbots

Studying how people interact with task-oriented chatbots, we seek to understand the keys to successful and sustainable conversations. In addition, we hope to get develop design guidelines for human-chatbot interaction

Explainable AI

We study what and how AI-embedded systems should communicate with their users, particularly, explaining their actions and predictions, to increase users' trust and sustain interaction.

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